Refund policy
Thank you for shopping at Elvora Kitchen. If something isn't right with your order, we're here to help.
1. Return window
You can return an item within 7 days of delivery.
To be eligible for a return, the item must be unused, in its original condition and in its original packaging, with proof of purchase.
2. How to start a return
Email us at elvorakitchen@gmail.com with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first, as returns sent without instructions may not be accepted.
3. Return shipping costs
If your item arrived defective, damaged or wrong, Elvora Kitchen pays for return shipping. For all other returns, return shipping is paid by the customer. Original shipping fees are non-refundable unless the item was defective, damaged or wrong.
4. Damaged, defective or wrong items
Please email us within 7 days of delivery with your order number and photos of the item and packaging. Once we've reviewed it, we'll offer a replacement or a refund.
5. Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method. How long it takes to appear in your account depends on your bank or card provider.
6. Order changes and cancellations
To change or cancel an order, email us as soon as possible with your order number. We can cancel orders that have not yet been shipped. Once an order has shipped, it can be returned under this policy.
7. Items that can't be returned
- Items that have been used
- Items damaged through misuse
8. Contact
Questions about returns or refunds? Contact us:
Elvora Kitchen
30 N Gould St #63822, Sheridan, WY 82801, United States
Email: elvorakitchen@gmail.com
Phone: +1 646 241 9967