Refund policy

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Thank you for shopping at Elvora Kitchen. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return within 14 days of receiving the product.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including but not limited to:

  • Used products

  • Items damaged by misuse

  • Products marked as non-returnable

3. Return Process

To initiate a return, customers must contact us at:

Email: [your support email]

Return requests must include:

  • Order number

  • Reason for return

  • Supporting photos (if applicable)

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Shipping fees are non-refundable.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your payment provider

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photographic evidence to evaluate the issue. Approved cases may qualify for a replacement or refund.

7. Order Cancellations

Orders may only be canceled within 12 hours of placement. After this period, the order may already be processed by our fulfillment partners.

8. Delayed or Missing Refunds

If you have not received a refund:

  • Check your bank account again

  • Contact your credit card provider

  • Contact your bank

If the issue persists, please contact us.

9. Contact Information

For any refund or return inquiries:

Elvora Kitchen
Email: elvorakitchen@gmail.com

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